Return Policy
After receiving the goods, if there are any problems with the products, please contact Goodly Hair within 72 hours. After the above time, Goodly Hair
WILL NOT SUPPORT any case related the products.The order will be considered as being accepted by the customer and no reimbursement may take place.
Who is responsible for the return shipping cost?
Customers are responsible for paying the return shipping cost, which will not be included in the amount to be reimbursed.
When should I request a refund?
At Goodly Hair, we want you to cherish our products as much as we do, which is the reason we stand behind our products’ quality and assure our workmanship. We have low return rates and we are proud of the top-notch products that we offer. However, in any case,every once in a while, items might be damaged during shipping. If an item arrives in one of the following conditions, we will attempt to offer a refund.
- The hair arrives defective
- The hair arrives broken
- The hair texture is different from the one you ordered
- The hair length is different from the one you ordered
- The hair is not the one you ordered
When are products eligible for a refund?
Noticeably, the returned item(s) must NOT meet the following conditions:
- The hair(s) have been washed
- The hair(s) have been altered in any way
- The hair(s) are in any way defective from the original and saleable condition unless the condition is our fault
- The hair(s) do not have the original tags on them
- The hair(s) are in their original condition and are sent back with their original packaging.
What are the required proofs to claim a refund?
- The receipt/shipping label
- Proof of purchase
- Proof of defective items
Where should I return the item(s)?
After you receive an email from us confirming the eligibility of your Refund Request.
Please DO NOT automatically return the package without confirmation through email because unfortunately, we cannot be responsible for lost returns. Before that, no refund is going to be issued. For such reason, please make sure to attach the Tracking Number from the Carrier you chose to return the item to us in another email to the same email address – contact@goodlyhair.com.
How long will it take for the refund to be processed?
Processing returns may take up to 14 business days from the day we receive your return. We will email you to confirm once the package reaches us, then, your requested refund will be issued immediately regardless of the return shipping fee that you previously purchased.
What should I do if no refund transaction is recorded in my bank account?
If you haven’t received a refund yet, first check your bank account again. Then, contact your credit card company, it may take some time before
your refund is officially posted. You will receive your money in about 10 – 15 days depending on the policy of your card’s issuer.
If you’ve done all of this and you still have not received your refund yet, please contact us immediately at contact@goodlyhair.com.
Please, patiently wait for your response within 2~3 business days.
Best wishes
Goodly Hair