FAQs

Home FAQs
  1. What is the difference between the 3 standards?

In the Vietnamese hair market, the quality grades of hair products are divided into three basic categories: Super Double Drawn, Double Drawn, and Single Drawn.

- Single drawn hair is the category of the lowest hair thickness with just 40-50% of the hair having the same length. When you touch the hair, it appears thick at the root but very thin at the tail.

- Double drawn hair refers to the 2nd rank in hair thickness with 60-65% of the hairs being the same length. Only 35-40% of your hair won’t show them too much and the double-drawn hair bundle looks full too.

- Super double drawn hair is the highest rank in hair grade with 80-90% of the long hair strand as single-drawn hair and double-drawn hair, and the rest of the hair is short.

  1. Can I bleach, dye, and heat styling directly to your hair?

Vietnamese hair is well known for being highly strong, silky, and not tangled or shedding, despite its thick appearance, Vietnam human hair is not coarse or rough but extremely smooth and silky. And because all of Goodly Hair's Products are made from 100% Vietnamese human hair, they have not been chemically processed in any way. So you can do anything with human hair extensions that you can do to your natural hair. This includes dyeing, cutting, heat styling and chemically processing your human hair. While it’s best to avoid overly harsh chemicals, Virgin and Remy extensions can be lightened or darkened in the same way as natural hair can.

  1. Do you have the hair in stock or available hair to ship now?

With the mission of making the best high-quality hair, we do not produce large quantities of hair and keeps it in stock like Chinese factories do (because this way can make the hair dry and not silky). Instead of that, our factory prepares 100% BEST-NEWEST-FRESH hair materials for each customer order so that each bundle of hair will be in the perfect situation: silky, soft, and the hair strands in the best condition.

  1. How long does it take to produce an order?

After receiving your order, we will start to produce the hair according to your request. This production process can take 5-7 days depending on your order.

  1. How can you calculate the shipping fee? Does the company allow the selection of shipping agents?

Goodly Hair is currently connected to all major international carriers (DHL, UPS, FEDEX, and others). The time in which you receive your order will depend on many factors such as the shipping method as well as

the location of the shipping address. In Goodly Hair the shipping fees have been calculated based on the weight of your order. We could not show you the specific numbers, because each shipping agents 

have its own range of prices. Furthermore, if you do not choose a logistics agent, we will choose the best one for you based on our previous experiences and customer data.

  1. How do I care for my extensions?

Brush your hair and extensions before use. We don't recommend exposing your extensions to harsh chemicals such as bleach, chlorine and protein as these will strip the oils from the extensions, leaving them dry, brittle and tangled. It is critical to wash your extensions with a sulphate free shampoo and conditioner only. Clip in extensions do not need to be washed very often unless you are wearing them on a regular basis. Washing your tape hair extensions should occur at least once a week. This is to prevent any build-up from damaging the hair. It is best to gently brush and leave your extensions out to air dry after washing. Take them to a salon professional before treating or cutting your extensions. It is best to gently brush and leave your extensions out to air dry after washing. To store your extensions, it is best to wait until they are fully dry before putting them away. We recommend braiding your extensions before bed and while being stored, to avoid tangles.                                                                                                                                        

  1. How often should I wash clip in hair extension?

Because Clip in are worn less frequently than permanent hair extensions they require much less washing, this is because they are not in as close contact with the natural oils from the scalp so they do not become as greasy. Typically, you should aim to wash your clip in every 12-15 uses. If before this time you notice the hair becoming very knotty, hard to manage or it feels as though there is a build up of product you should wash them before this time frame.

  1. Can the hair extensions be washed?

Yes, the hair extensions can and should be washed when necessary. The only change you need to make is to swap your shampoo for a sulphate/alcohol free product as these ingredients will dry the hair out decreasing the life span.

  1. How do I sleep with hair extension?

With Clip in hair extensions, and wigs, Goodly Hair recommends taking them out and storing them safely until your next use. For other kinds of hair extensions, for examples, machine weft hair, tape in, keratin (U Tip, I Tip, V Tip, Flat Tip), please keep these tips in mind: Gently brush your hair extensions to remove any tangles or buildup from the day. For straight hair, use a then, you can braid the hair, or gather them into ponytail or pigtails in a tower for securing hair. Make sure it is loose and low, not pulling hair too tight. Loose braiding is an ideal way to keep the hair tangle-free. Make sure to sleep on a satin pillowcase to reduce friction as you move in your sleep. Lastly, never sleep with your hair extensions wet or damp.

  1. Will hair extensions damage my hair?

Hair extensions will not damage your hair. However, hair with hair extensions requires more care than usual. We recommend daily care, along with a little extra care on a weekly basis. We also recommend that you thoroughly inspect your attachments every five to seven weeks, both in order to enable you to enjoy your long hair as long as possible, but also to avoid tangled attachments and unnecessary wear on both the extensions and your natural hair. We also recommend that you use Rapunzel's care products that are specially formulated for hair with extensions. They are designed to be gentle to both your extensions and your natural hair. The products contain a large amount of moisture and nutrition, which hair extensions are particularly in need of, and especially if you live in a dry climate like that in Scandinavia. It is also important that you attach and remove your hair extensions properly. By following our instructions and using the recommended attachment and removal products, you minimize the risk of unnecessary wear on your hair.